Frequently Asked Questions
- Payment Details: Please bring the necessary information and means for your payment.
- Insurance Info: If using insurance, have your extended insurance card and health card. If your insurer needs a doctor’s referral, make sure we’ve received it before your visit.
- Workers’ Compensation: If under WCB, provide your claim number and your case manager’s details.
For auto accident treatments (MVA):
- Complete the Notice of Loss form and send it to your insurer within 10 days of your accident. Keep a copy for yourself.
- After reviewing, the insurance company will brief you on the details of your benefits.
- Bring any insurance details to us so that we can assist with your claim forms.
Your initial visit will be roughly 1 hour. Here’s a breakdown:
- Preparation: Come with your paperwork filled out. You can get these forms on our website.
- Insurance Details: Show us your insurance card and any doctor’s referral if your insurance demands it.
- Documentation: We’ll make copies of the necessary cards.
- For Motor Vehicle Accidents: Provide details from your insurance about your benefits, and we’ll help with the paperwork.
- For Workers’ Compensation: Share your claim info, and we’ll guide you on the paperwork.
- Therapist Assessment: A therapist will:
- Discuss your medical background, current issues, pain levels, how it’s affecting your daily life, therapy goals, and any related medical details.
- Conduct a physical assessment, which could involve checking the problem area, joint movement, muscle strength, nerve functionality, specific tests, and evaluating your posture.
- Customized Treatment Plan Creation: Based on the assessment, the therapist will outline a treatment plan. This will cover visit frequency, therapy duration, at-home guidelines, and objectives. This plan is crafted with feedback from you, the therapist, and possibly your doctor.
When you come in for physiotherapy, it’s essential to wear clothing that allows easy movement and access to the area that we’ll be treating. Here’s a simple guide:
- Comfort is Key: Choose loose, stretchy clothing similar to what you’d wear for exercise or a relaxed day at home.
- Neck/Upper Back/Shoulder: A tank top or sleeveless shirt is ideal.
- Lower Back/Knee: Wear shorts or loose-fitting pants that can be pulled up.
- Foot/Ankle: Shorts are best, or wear pants with a wide bottom or zippers to expose the area. Also, bring along the shoes you wear most often.
- Tight clothes that restrict movement.
- Dresses or skirts, unless you’re comfortable moving in them.
If the clothing you wear doesn’t allow for easy access to the area needing treatment, don’t worry. We provide gowns to ensure your therapist can effectively assess and treat you. Remember, our goal is to evaluate and treat you effectively. Dressing appropriately will help make the process smoother and more comfortable for you!
Your first visit will be about an hour. After that, sessions usually range from 30 minutes to an hour.
It varies for everyone. It could be just once or several times over months, depending on your situation, health history, and specific needs. We’ll check your progress regularly and keep your doctor updated on how you’re doing and what we suggest next.
At our clinic, a skilled physiotherapist will assess you and will continue to be your primary therapist throughout your treatment. We believe in giving consistent care, so you’ll work with the same expert every time, ensuring a focused and personalized recovery journey.
Usually, your health insurance handles the payment. Check our insurance page for accepted plans, and get in touch with our front desk to understand your coverage better.
Here’s a simple breakdown of our billing process:
- After your visit, we charge your insurance or you directly based on specific service codes.
- We then send these details to your insurance provider either by mail or electronically.
- Your insurance reviews this and pays as per their rate agreement.
- Both you and our clinic get an Explanation of Benefits (EOB) stating the payment made by the insurance and any remaining amount you owe.
- If there’s any amount left, you’ll need to cover that.
Sometimes, delays or issues can arise, and while payments often settle in about 60 days, it can sometimes take longer.
People often visit a physiotherapist due to pain or difficulty in moving certain body parts, which can hinder daily activities like standing up, playing sports, or walking. Physiotherapists help address these issues, restoring normal movement and reducing pain.
Many Canadians deal with pain, both short-term and chronic. A lot of them aren’t aware that physiotherapists can address not just the pain but its root cause. As experts in movement and musculoskeletal issues, physiotherapists can fix the underlying issues and ease the pain.
Yes, you can visit a physiotherapist directly. However, if your insurance asks for a doctor’s referral to cover the costs, you’ll need to get one.
Physiotherapists are experts in movement and function, helping people overcome pain and mobility issues. They treat conditions like back pain or injuries, aiding recovery after events like strokes. Their approach combines hands-on care, exercises, and education. Techniques might include joint mobilization, massage, ultrasound, or heat treatments. Beyond treatment, they advise on injury prevention, workplace design, and exercise routines.
Yes, physiotherapists can specialize in areas like orthopedics, manual therapy, geriatrics, sports rehabilitation, fitness and wellness, hand therapy, women’s health, work injury rehabilitation, pediatrics, cardiac and pulmonary rehab, neurological rehab, balance and dizziness, amputee rehab, wound care, pain management, lymphedema management, osteoporosis care, etc. Each specialization addresses specific patient needs and conditions.
While the main aim of physiotherapy is to alleviate pain using methods like hands-on techniques and various modalities, some treatments can cause discomfort. Procedures to regain motion after surgeries might be painful. It’s vital to tell your physiotherapist about any pain you experience so they can adjust the therapy accordingly.
Physiotherapy offers various treatments:
- Massage therapy
- Manual therapy
- Dry Needling
- Shockwave therapy
- Custom Orthotics
- K-laser service
- Functional Capacity Evaluation
After physiotherapy, some people need to keep doing exercises at home; some might hit the gym, while others just get back to their regular lives. Make sure to tell your therapist your aims so they can tailor a plan for you.
It’s possible for pain or the condition to reappear. If they do, reach out to us. Depending on the situation, we might advise revisiting us, seeing your doctor, or tweaking your daily routines or exercises.